Each of SENIOR's drivers is a Mobility Assistance Vehicle - Technician (MAV-T) and has completed a state certified course to prepare them to adequately meet the needs of those patients who will use our Wheelchair Coach services. In addition, each MAV-T has a current CPR certification and basic first aid training that are updated regularly.

SENIOR recently added several new wheelchair accessible vans to its fleet. All of our vans are newer and are kept in top condition. Each vehicle is regularly removed from service for mechanical inspection and any needs are cared for immediately.

Insurance and Payment info for Wheelchair Coach Service

Potential patients should note that Medicare does not reimburse for Wheelchair Coach transportation.  However, most insurances will pay for wheelchair coach transports when the person who wants to use the service 

If you have insurance other than Medicare, then be sure to contact them prior to calling for an appointment to insure that your policy will reimburse for Wheelchair Coach transportation.  In addition, many insurance companies require pre-certification or pre-approval before any medical transportation is provided.  If your insurance requires pre-certification or pre-approval, then be sure that you, your doctor, or your case manager obtains the prior approval before calling for an appointment.

If you have Medicaid, we will be happy to get your prior approval for you.  However, we will need a statement from your primary care physician and approximately two weeks for New Jersey Medicaid to approve your transportation.  (If you are a Medicaid recipient and living in a Nursing/Convalescent facility, then no pre-certification is required for Medicaid.)

SENIOR also accepts personal checks and both MasterCard and Visa payments for Wheelchair Coach transports.

Scheduling Appointments for Wheelchair Coach Service

Our Intake/Dispatch office prefers to have 72 hours notice to schedule all wheelchair coach transportation. Normally, our schedules for the coming day are made up before noon on the preceding day. Therefore, it is very important to make arrangements for transportation as soon as you know that you will be requiring it; that is, when you make your doctor's appointment, when you make you appointment for medical tests, etc.

Our Intake/Dispatch will receive calls for scheduling Wheelchair Coach Service from 7:00 a.m. until 6:00 p.m. Monday through Saturday.  If you are not sure about what you need to use our service, feel free to call and discuss our services with our Intake/Dispatch department personnel.  They would be happy to help you.

Hours of Operation for Wheelchair Coach Service

Our Wheelchair Coach Services run from 4:30 a.m. through 10:00 p.m. Monday through Saturday. However, special transports can sometimes be provided if arrangements are made far enough in advance.  If you need special times or days, give us a call.  Sometimes we can help you with your unique transportation needs.